Privacy Policy

Effective Date: March 10, 2025

1. Introduction

DMSO Direct (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure.

2. Information We Collect

We only collect the information necessary to process orders, provide shipping and tracking updates, and manage our email list.

a. Order Information

When you place an order, we collect:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through third-party payment providers)

b. Email List Signup

If you sign up for our email list, we collect:

• Name
• Email address

3. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Respond to customer inquiries
• Send promotional emails (only if you sign up for our email list)

4. How We Protect Your Information

We take appropriate security measures to protect your personal information, including encryption and secure payment processing. We do not store credit card details, and all transactions are handled by third-party payment providers.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with:

• Payment processors (to complete transactions)
• Shipping & tracking services  (e.g., shipping platforms, tracking providers, and carriers) to deliver your order and provide tracking updates.
• Legal authorities (if required by law)

6. Cookies & Tracking

We do not use tracking cookies or collect browsing data beyond what is necessary for order processing.

7. Your Rights & Choices

You can:

• Request access to the personal data we have about you
• Request deletion of your data (excluding order records required for legal or tax purposes)
• Unsubscribe from promotional emails at any time using the link in the email

8. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For any privacy-related questions, please contact us at:

📧 Email: [email protected]
📍 Address: 1429 S Roanoke Ave, Springfield MO 65807